Return Program Requirements for Your Store

Option 1: RETURNLY

Nice Commerce is proud to be a partner with an outstanding return platform like Returnly. This is a paid application that integrates directly with our WMS. Using Returnly, brands can prevent a lot of the headaches normally experienced with returns. Also, it saves your team from having to manually create RMAs in our system. As you know, we cannot process a return unless there is a corresponding RMA, so this allows us to process returns quickly when used.
See below for how to get started with Returnly or reach out to us directly and we will introduce you to our partner rep who can get you set up in no time.
How do I get started with Returnly?
  • Sign up for a free trial by downloading Returnly’s certified app on the Shopify App Store.

Which Returnly plan is right for my store?

  • Shopify (non-Plus) merchants have the option for either a monthly or annual plan.
  • Shopify Plus merchants are required to be on an annual plan & need to speak w/ the Returnly sales team. Email partners@returnly.com to get started.
Find more plan information here or reach out to partners@returnly.com with any questions.
Once you are set up, reach out to your account manager at Nice Commerce via support@nicecommerce.com and we will finish the integration with our WMS.
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Why Returnly?

Returns management and automation + revenue retention for online returns

Returnly‘s automation and financial technology allows merchants to deliver the INSTANT and seamless returns experience that modern shoppers have come to expect and deserve. A self-service portal gives  customers control over the return process with exchange options for size, color or a different product altogether, plus branded tracking, actionable analytics, robust integrations and more.

Returnly is the only solution that offers customers INSTANT credit to  shop across your merchants’ website after a return. When a customer exchanges or uses their Returnly Credit, merchants can ship out the new order and Returnly will cover the risk of the original item. The result is a world-class shopping experience with an average consumer satisfaction (CSAT) score of 91.

Key Features & Functionality: Returns Center, Exchanges, Tracking, Returns Manager (RMA management + refunding), Analytics, Product Recommendations, Gift Returns, Nice Commerce integration

Available Add-Ons:  Returnly Credit, Green Returns, In-Store Returns, Cross-Border Returns

Returnly Overview One Pager.pdf

Paul Evans Case Study.pdf

Option 2: Manual Creation via Contact Form

If you do not experience a high volume of returns in a given month then the level of functionality that Returnly provides may not be suitable. If that is the case, then there are a few simple ways to create contact forms for customers to submit returns information to you. This way, the customer can provide you with the details around the reason for the return and then you can determine whether or not to process it. 
Once you have the necessary details from the customer, an RMA and return label can be created inside your client portal and a shipping label will be sent to the customer. You can follow along there for the status of the return once it is processed back into our system. If the return is approved to go back into inventory this will happen in a fast and accurate way.
We are happy to assist you in developing the program that fits your needs. Just reach out!

Disclaimer:

The above options are currently the only way that we can process returns for partners. Please contact support@nicecommerce.com if you have any questions at all!

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