Nice Commerce Cheat Sheet

Communication

  • This is the key to success! All communication needs to go through Support@NiceCommerce.com
  • This email keeps a record in our CRM but also allows for there to be accountability for the interaction
  • Your Nice Commerce Shared Dashboard should be the written-down home for any information we reference or communicate back and forth

The Daily

  • Check into your ShipHero account to check for Order Holds. It is on our brand partners to check in to the system daily to reconcile order holds or address holds. 
    • HERE is an explanation of all Holds and how to resolve
  • Check for orders that are not "Ready to Ship". HERE is an explanation of how to filter to see all orders in this state
  • Update our team on anything that is happening (or not happening) that was previously discussed. 

Outgoing DTC Orders

  • As long as all of the items are in our warehouse, and there is nothing outside of our control that holds up the order, all orders up to SLA standards placed by 2PM EST will ship same day under normal volume periods
    • If we are experiencing increased volume periods, the Accounts team will send notification that we are operating outside of the norm

Outgoing Wholesale and Freight Orders

  • All orders up to SLA standards placed by 2PM EST will ship within 4 business days under normal volume periods and excluding federal holidays. 
    • If we are experiencing increased volume periods, the Accounts team will send notification that we are operating outside of the norm
  • It is required that the MO or Order number is entered into ShipHero along with a scheduled outgoing freight appointment/s HERE
    • Please wait until the order has been fulfilled in ShipHero to schedule a pick up OR schedule your appointment in advance to give Nice Commerce and the trucking company adequate time to fulfill the order and meet the pickup window

Your Site's Shipping Methods

  • While it is against our SLA for you to change your shipping methods on site, if you do, please let us know. The new methods will need their mapping updated in our WMS by someone on the Nice Team. Please email support@nicecommerce.com as soon as the change is made to prevent a disruption in orders. All subsequent orders are void of the SLA.

Receiving

  • A PO must be in the system 48 hours before a shipment is delivered. The PO must be entered in at the individual unit level. If a PO is not added in this timeline, then those 48 hours are added to the receiving timeline = 96 hours
  • We ask that delivery appointments are scheduled in advance HERE. Tracking can be updated in the PO in our WMS which is helpful for the Receiving team to prep for your shipment
  • Once the shipment has arrived and marked as delivered, Nice Commerce works within a 48hr window to receive the shipment into inventory
    • All inbound shipments received that require an SOW or do not have a PO created in advance of arrival will be prioritized last and will not fall into our 48 hour window
    • If new inventory was apart of a presales/ overselling, please refer below to their order prioritization
  • Just like Returns, we love speed but our priority is to maintain accuracy
  • Exterior label needs to identify if a multi SKU case or a partial case. Multiple SKUs will be allowed in a single package as long as each SKU is also packaged individually within

Returns

  • We process Tuesday through Friday within 48 business hours from time of receipt
  • Just like receiving, we love speed but our priority is to maintain accuracy
  • All returns must have an RMA in our system, completed prior to delivering at Nice Commerce, to meet our SLA. If there is not an RMA, we will ad hoc to create one for the order and it will be processed outside of our SLA in timeline

Presales/Overselling

  • We love offering this! Just remember that these orders are prioritized last when the product/s come back in stock and are void of our Outgoing

New Products and Launches Going Live

  • All new products should be first documented in your Nice Commerce Shared Drive with communication to support@nicecommerce.com or communicated during one of your Account Check-In Meetings
  • We need a 2 week notice on all new products unless you plan on overselling/preselling, but the more notice, the better

Dropshipped Products

  • Updates will need to be made in your Shopify:
    • Shopify: Tag each Dropship product with “NICE-DS”
  • Email support@nicecommerce.com at least 48 hours prior to going live so that we can make the appropriate changes in our WMS 

Kit Products

  • Add to your Nice Commerce Dashboard in the appropriate tab
  • Email support@nicecommerce.com at least 48 hours prior to going live so that we can make the appropriate changes in our WMS 
  • If kits need to be assembled into a pack or for Amazon, etc. then an SOW will be required
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