How does Nice CX handle order adjustments?

Our SLA for managing order adjustments for your customers.

We field the communication for all clients that may (or may not) have the need for an order to be edited after it has been placed.

When an inquiry comes through our CX portal, we address/filter as needed.

If the order requires an Order Adjustment:

  • We mark the order on hold in our WMS
  • Tag the thread in our ticket system with "Escalate to Client" 
  • The Client checks tickets daily and resolves/responds as needed.

What is an Order Adjustment?

  • Add an item to an order
  • Remove an item from an order.
  • Credit back regarding an order.
  • Refund
  • Etc.
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